At Leavia, we strive to provide high-quality digital products that empower your floral business. However, we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which we offer refunds for our digital products.

Due to the nature of digital products, returns are not accepted. Once you download or access a product, we cannot retrieve it.

We will, however, consider refunds in the following circumstances:

• Accidental duplicate purchase: If you accidentally purchase the same product twice, we will happily issue a full refund upon verification of the duplicate purchase.
• Technical malfunction: If you encounter a technical issue that prevents you from accessing or using a purchased product, please contact us with a detailed description of the problem. We will attempt to resolve the issue. If the problem cannot be resolved within a reasonable timeframe, we will issue a full refund.
• Inaccurate product description: In the rare case where a product description is significantly inaccurate and misrepresents the content of the product, we will issue a full refund.

How to Request a Refund:

If you believe you qualify for a refund under the terms outlined above, please contact us within 30 days of your purchase. You can reach us by email at [your email address] or by phone at [your phone number] (if applicable).

Please include the following information in your request:

• Your full name
• The email address associated with your Leavia account
• The name of the product you wish to return
• A brief explanation of why you are requesting a refund

We will review your request and respond within 5 business days.